Refund policy
If you are not completely satisfied with your purchase, we will give you a 30-day money-back guarantee from the time of receipt...no strings attached.
Please email us at support@mamave.com.au within the 30-day time frame if you are not completely satisfied so we can resolve any issues regarding your order.
At times, it may be necessary for the customer to return their items to us via Australia Post (and provide us with the tracking details), in which, upon receipt of the product by Mamave, a full refund will be issued. The cost of return shipping will also be refunded (if the error is on our behalf). Mamave will not be responsible for parcels lost or damaged in transit if you choose not to insure your return.
Change of Mind returns
In addition to your rights under the Australian Consumer Law, if you change your mind, we’re happy to offer you an exchange or store credit within 30 days of purchase, including for items that haven’t yet been shipped.
To be eligible, your item(s) must be:
- Returned with proof of purchase (receipt or online order number)
- Unopened, in original packaging, with all instruction manuals and accessories included
- Returned with any bonus item(s) supplied at the time of purchase
If your item has been opened, it must be repackaged in its original box with all parts, manuals, and accessories included, exactly as it was received. Once returned, our support team will inspect the item and determine whether a full refund can be issued.
Please note that items that have been used are not eligible for a refund.
Excluded from Change of Mind returns:
- Gift Cards and eVouchers
- Discontinued, Damaged Box, Run-Out or Reduced-To-Clear Items
- Special order items
Please note that shipping charges and payment processing fees are non-refundable. This includes original shipping costs and any fees deducted by payment gateways (Shopify, Afterpay, ZipPay, PayPal, etc.).
Price Changes
Our prices and promotions vary from time to time. If you purchase an item and it later goes on sale, we’re not able to refund the price difference. We recommend subscribing to our newsletter or following us online to hear about upcoming offers
To organise a return, please email our customer service team via support@mamave.com.au.